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Customer reviews of Alistair Buchan
At Alistair Buchan we pride ourselves on the great service we provide to all of our customers. We understand that buying a car can be a daunting prospect, so we strive to make the buying process as simple and hassle-free as possible.
But don't just take our word for it, see what some of our customers have to say about us...
Based on 93 customer reviews
****** SUPERB***** OUTSTANDING***** BRILLIANT ****
By Amanda W on 28 September 2017 | Purchase not verified
What a fantastic garage. We bought a VW Tiguan from David and team. From the moment you walk into the garage David makes you so welcome. No pushy dodgy looking salesmen here, just a pure gentleman. Prior to pick up the car was ready with all our requests. A week or so later we had a wee problem with the car, David told us to bring it back, courtesy car was waiting. Car fixed and we were informed all the way. So many other garages could learn a thing or two from David and his team. They do it the right way , making the customer the focal point and not your wallet. Outstanding service from start to end. Can't rate them high enough and recommended to you all.
Have been reported to Trading Standards
By Barry N on 13 August 2017 | Purchase not verified
I Bought a Landrover Evoque Dynamic Lux from Alistair Buchan Ltd, in May 2017 and have only driven 1,000 miles in the vehicle. (Cost £29,000) The vehicle is still under manufacturers warranty. A few days after collection of the vehicle and having driven only to Dundee and back I found the drivers seat to be very uncomfortable as the seat base didn't provide much padding. On closer examination the leather was stretched and the padding appeared to be poor. Thereafter I visited Pentland Landrover Cupar and was advised that the issue with the seat was due to wear and tear, even after challenging this assessment and making contact with Landrover Customer Services they are not interested. I was thereafter advised to contact Alistair Buchan as he was the supplier of the vehicle and advise him that the seat base was not fit for purpose. I thereafter phoned Alistair Buchan Ltd and spoke with David the Sales Manager, and was subsequently advised that Alistair was not interested.
Positive and painless car buying experience!
By Angus M on 09 May 2017 | Purchase not verified
Great service from David and Alistair when buying a VW Polo recently (March 2017) including thoughtful after-sales services. Would definitely recommend.